Mental Health Partners is dedicated to excellence and integrity in support of its mission and all aspects of our operations and conduct. Mental Health Partners maintains a comprehensive compliance program to assist employees, contractors, and others doing business on our behalf, to understand the principles by which we operate and the regulations affecting our organization. If you need to speak to someone at MHP to deal with your issues as a client, email AdvocacyForClients@mhpcolorado.org or call (303) 413-6284.
The documents describing our compliance program are:
Compliance Hotline
Any questions or concerns about our compliance program or conduct may be directed to the confidential Compliance Hotline. You can report 24 hours a day, 7 days a week any violation of our company’s values or simply get more information by contacting our third-party vendor, EthicsPoint, by calling toll free to 855-696-4385 or through this website. Calls may also be made anonymously
ORGANIZED HEALTH CARE ARRANGEMENT (“OHCA”)
Mental Health Partners, Clinica Campasina, and Dental Aid have agreed to form and to enter into an organized health care arrangement (Integrated Care OHCA) for the purposes of treatment, payment, and health care operations in order to better address your health care needs.
How We Will Use and Give Our Your Health Information:
The Integrated Care OHCA members have agreed to participate as an clinically integrated care setting where patients may receive health care services from more than one providers or in a joint arrangement conduct at least one of the following joint activities:
- utilization review
- quality assessment and improvement activities, or
- payment activities.
Read our Statement of Non-Discrimination
Read our Notice of Privacy Practices
Mental Health Partners:
- Provides no cost aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides no cost language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our Civil Rights Coordinator, (303) 443-8500.
If you believe that Mental Health Partners has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
1455 Dixon Avenue, Ste. 300
Lafayette, CO 80026
(303) 443-8500
FAX (303) 449-6029
You can file a grievance in person or by mail, phone or fax. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
En Español:
Declaración de no Discriminación
Mental Health Partners no niega servicios y no discrimina por motivos de raza, color, sexo, edad, discapacidad, religión, orientación sexual, nacionalidad, o edad. Aceptamos la mayoría de los planes de seguro médico, incluyendo Medicaid, Medicare, Children’s Health Insurance Program, otros programas accesibles en el estado de Colorado, y ofrecemos tarifas rebajadas para personas que no tienen seguro o con seguro insuficiente.Mental Health Partners cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Mental Health Partners no excluye a las personas ni las trata de forma diferente debido a su origen étnico, color, nacionalidad, edad, discapacidad o sexo.
Mental Health Partners:
- Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que se comuniquen de manera eficaz con nosotros, como los siguientes:
- Intérpretes de lenguaje de señas capacitados.
- Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos).
- Proporciona servicios lingüísticos gratuitos a personas cuya lengua materna no es el inglés, como los siguientes:
- Intérpretes capacitados.
- Información escrita en otros idiomas.
Si necesita recibir estos servicios, comuníquese con nuestro Coordinador de Derechos Civiles (303) 443-8500.
Si considera que Mental Health Partners no le proporcionó estos servicios o lo discriminó de otra manera por motivos de origen étnico, color, nacionalidad, edad, discapacidad o sexo, puede presentar un reclamo a la siguiente persona:
Coordinador de Derechos Civiles
1455 Dixon Avenue, Ste. 300
Lafayette, CO 80026
(303) 443-8500
FAX (303) 449-6029
Puede presentar el reclamo en persona o por correo postal, fax o correo electrónico. Si necesita ayuda para hacerlo, Coordinador de Derechos Civiles está a su disposición para brindársela.
También puede presentar un reclamo de derechos civiles ante la Office for Civil Rights (Oficina de Derechos Civiles) del Department of Health and Human Services (Departamento de Salud y Servicios Humanos) de EE. UU. de manera electrónica a través de Office for Civil Rights Complaint Portal, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o bien, por correo postal a la siguiente dirección o por teléfono a los números que figuran a continuación:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Puede obtener los formularios de reclamo en el sitio web http://www.hhs.gov/ocr/office/file/index.html.
ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-800-874-9426 (TTY: 1-888-225-6056).
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-874-9426 (TTY: 1-888-225-6056).