Mental Health Center of Boulder County, Inc. dba Mental Health Partners (“MHP”) (also referred to as “we”, “us”, and “our”) is an independent, non-profit organization committed to providing excellent mental health care and substance use disorder services, and improving the quality of life for individuals, families, and our community.

MHP respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of information we collect about you, how we collect your information, how we use your information, how we share your information, how we secure your information, how we correct/update/delete/deactivate personal Information, cookies, log data, links to other websites, Protecting Children’s Online Privacy, notification of changes, and how you can contact us about our privacy practices.

This Privacy Policy applies to the collection, use, and disclosure of information from and about you by MHP on this website (https://www.mhpcolorado.org).

If you choose to use our website in any way, such as browsing or interacting, you agree with the terms of our current Privacy Policy as posted here. If you do not agree with this Privacy Policy, you should not use our website. We may update or modify this Privacy Policy from time to time at our sole discretion and will note the date of last update on the bottom of this page. We encourage you to visit this area frequently to stay informed, as your continued use of our website following the posting of changes to these terms means that you consent to such changes.

What Information Does MHP Collect?

We collect the following types of information:

• Contact information that you choose to provide (such as your name and email address).
• Employment inquiries and employment application information.
• Data generated by your activity: Log information such as Internet protocol (IP) address, navigation behavior through the website, device, and software used, the time/date/duration of your visit, and other similar information and parameters related to your operating system and computer environment.
• Geolocation information: We may also collect your precise location using GPS, cell tower, Bluetooth, or Wi-Fi signals if you access our website from a mobile device. You may turn this feature off at any time in your device settings.
• Any other information that you choose to provide, such as when registering for trainings on the website, designating and submitting a donation, or signing up for events.

How Does MHP Collect Your Data?

We collect data and process data when you:

• Register for events or trainings.
• Submit an online donation form. Once directed to the donation platform outside of this website, user must provide contact information and financial information.
• Voluntarily complete a survey or provide feedback via email.
• Use or view our website via your browser’s cookies.
• Sign up to receive our email.

Security information is discussed in the section below: “How Does MHP Secure Your Data?”.

How Does MHP Use Your Information?

As users navigate through the website, their movements may be tracked and analyzed.  We use the personal information we obtain:

• To provide information about our programs and services.
• To respond to support requests.
• To personalize your experience with the website.
• To provide access to and maintain the security and integrity of the website and our services, which include personal information associated with logs generated from our service Applications.
• To perform analytics (including market and consumer research and trend analysis).
• To operate, evaluate, develop, manage, and improve our business (including operating, administering, analyzing, and improving our programs and services; developing new programs and services; managing and evaluating the effectiveness of our communications; and other internal functions).
• To manage professional relationships with our community partners.
• To comply with legal and regulatory requirements applicable to our business and internal policies.
• To protect all parties in the event of disputes.
• To comply with court orders and legal processes, and to enforce this Privacy Policy.
• For any other legal, business, or marketing purposes that comply with the practices described in this Privacy Policy.

How Does MHP Share Your Information?

We value your right to privacy and confidentiality. We only share your information with third parties for the purpose of the third-party providing services for us and with third parties that contractually agree to maintain the confidentiality of the information and only use the information to provide services to us. We also may share your information for compliance or law enforcement purposes, and otherwise as required or allowed by law.

How Does MHP Secure Your Data?

This website takes every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line.

All of your information, not just the sensitive information mentioned above, is maintained in a restricted environment. Only employees or contractors who need information to perform a specific duty are granted access to personally identifiable information. If you have any questions about the security of our website, you can send us an email at marketing@mhpcolorado.org – or contact us by telephone or postal mail at the contact information listed below.

Correcting/Updating/Deleting/Deactivating Personal Information

If your personally identifiable information changes (such as your e-mail address), you can email us at marketing@mhpcolorado.org to let us know so that we can update your information. If you no longer desire to be on our email list, you can unsubscribe at any time by clicking on the “Unsubscribe” link at the bottom of any email sent to you by MHP – or you can email us at marketing@mhpcolorado.org. Alternatively, you can contact us by telephone or postal mail at the contact information listed below.

Cookies

A cookie is a piece of data stored on your computer used to identify your computer as you use a computer network. Cookies used on our site are primarily anonymous and non-identifiable. They are used to help deliver a more custom experience for each website user. Based on content you view on our website, some cookies may impact advertisements you see on other sites.

Log Data

Like most standard website servers, we use log files. These include total page views, total hits, total files sent, total files cached, other response codes, total KB request, total KB transferred, total KB saved by the cache, total unique URLs, total unique sites, total user sessions, and total log file entries read/processed. We use this information to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. No information collected in our log files is linked to personally identifiable information.

Links to Other Websites

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this website.

Protecting Children’s Online Privacy

This website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to the homepage, and/or other places we deem appropriate, so our users are always aware of information we collect, how we use it, and under what circumstances if any, we disclose it.

How to Contact MHP

If users have any questions or suggestions regarding our Privacy Policy, please contact us Monday through Friday, 8:00 a.m. – 5:00 p.m. (MST) via the following:

• Telephone: 303-413-6290
• Email: marketing@mhpcolorado.org
• Postal Address: 1455 Dixon Ave, Lafayette, CO 80026

Effective Date: July 31, 2023

 

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Mental Health Partners is required by state and federal law to maintain the privacy of your protected health information. Our Notice of Privacy Practices describes how we may use and disclose your information. Click on the link below to read the Notice of Privacy Practices.

NOTICE OF PRIVACY PRACTICES – English

NOTICE OF PRIVACY PRACTICES – En Espanol

NOTICE OF PRIVACY PRACTICES – Large Print

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CIP NOTICE OF PRIVACY PRACTICES, COMMUNITY CRISIS CONNECTION, UNENCRYPTED INFORMATION, ADVANCE DIRECTIVES, EPSDT, ATTENDANCE POLICY, AND ORGANIZED HEALTH CARE ARRANGEMENT

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL [INCLUDING MENTAL HEALTH] INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.  During the process of providing services to you, Mental Health Partners (“MHP”) will obtain, record, and use mental health and medical information about you that is protected health information. Ordinarily that information is confidential and will not be used or disclosed, except as described below. 

I. USE AND DISCLOSURE OF PROTECTED INFORMATION

A.  General Uses and Disclosures Not Requiring the Client’s Consent.  The Center will use and disclose protected health information in the following ways 

1.  Treatment.  Treatment refers to the provision, coordination, or management of health care [including mental health care] and related services by one or more health care providers. For example, MHP staff involved with your care may use your information to plan your course of treatment and consult with other staff to ensure the most appropriate methods are being used to assist you.

2.  Payment.  Payment refers to the activities undertaken by a health care provider [including a mental health provider] to obtain or provide reimbursement for the provision of health care. For example, MHP will use your information to develop accounts receivable information, bill you, and with your consent, provide information to your insurance company for services provided.  The information provided to insurers and other third party payors may include information that identifies you, as well as your diagnosis, type of service, date of service, provider name/identifier, and other information about your condition and treatment. If you are covered by Medicaid, information will be provided to the State of Colorado’s Medicaid program, including but not limited to your treatment, condition, diagnosis, and services received.

3.  Health Care Operations.  Health Care Operations refers to activities undertaken by MHP that are regular functions of management and administrative activities.  For example, MHP may use your health information in monitoring of service quality, staff training and evaluation, medical reviews, legal services, auditing functions, compliance programs, business planning, and accreditation, certification, licensing and credentialing activities.

4.  Contacting the Client.  MHP may contact you to remind you of appointments, to tell you about or recommend possible treatment options or alternatives that may be of interest to you, and to tell you about health-related benefits or other services that might be of benefit to you.

5.  Required by Law.  MHP will disclose protected health information when required by law or necessary for health care oversight.  This includes, but is not limited to: (a) reporting child abuse or neglect; (b) when court ordered to release information, provided that you have been given notice and an opportunity for a hearing; (c) when there is a legal duty to warn or take action regarding imminent danger to a specific person or persons; (d) when required to report certain communicable diseases and certain injuries; and (e) when a Coroner is investigating the client’s death. 

6.  Health Oversight Activities.  MHP may disclose protected health information to health oversight agencies for oversight activities authorized by law and necessary for the oversight of the health care system, government health care benefit programs, regulatory programs, or determining compliance with program standards.

7.  Crimes on the premises or observed by MHP personnel.  Crimes that are observed by MHP staff that are directed toward staff or occur on MHP premises will be reported to law enforcement.

8.  Business Associates.  Some of the functions of MHP are provided by contracts with business associates.  For example, some administrative, clinical, quality assurance, billing, legal, auditing, and practice management services may be provided by contracting with outside entities to perform those services.  In those situations, protected health information will be provided to those contractors as is needed to perform their contracted tasks.  Business associates are required to enter into an agreement maintaining the privacy of the protected health information released to them.

9.  Research.  MHP may use or disclose protected health information for research purposes if the relevant limitations of the Federal HIPAA Privacy Regulation and applicable state law are followed. 

10. Involuntary Clients.  Information regarding clients who are being treated involuntarily, pursuant to law, will be shared with other treatment providers, legal entities, third party payers and others, as necessary to provide the care and management coordination needed.

11. Family Members.  Except for certain minors, incompetent clients, or involuntary clients, protected health information cannot be provided to family members without the client’s consent.  In situations where family members are present during a discussion with the client, and it can be reasonably inferred from the circumstances that the client does not object, information may be disclosed in the course of that discussion.  However, if the client objects, protected health information will not be disclosed.

12. Fund Raising.  MHP, or its fund raising Foundation, may contact clients as a part of its fund raising activities.  In such case MHP will disclose only limited information about clients including:  demographic information (name, address, other contact information, age, gender, and date of birth); dates of health care provided; department of service; treating physician; whether there was a positive or negative outcome; and health insurance status.  If a client does not want us to contact them for fundraising efforts, the client has the right to opt-out of receiving such communications.

13. Confidentiality of Alcohol and Drug Abuse Patient Records.  The confidentiality of alcohol and drug abuse patient records maintained by this program is protected by Federal law and regulations.  Generally, the program may not say to a person outside the program that a patient attends the program, or disclose any information identifying a patient as an alcohol or drug abuser unless:

• The patient consents in writing:
• The disclosure is allowed by a court order; or
• The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit, or program evaluation.

Violation of the Federal law and regulations by a program is a crime. Suspected violations may be reported to appropriate authorities in accordance with Federal regulations. Federal law and regulations do not protect any information about a crime committed by a patient either at the program or against any person who works for the program or about any threat to commit such a crime. Federal laws and regulations do not protect any information about suspected child abuse or neglect from being reported under State law to appropriate State or local authorities.

(See 42 U.S.C. 290dd 3 and 42 U.S.C. 290ee 3 for Federal laws and 42 C.F.R. Part 2 for Federal regulations.) [42 C.F.R. § 2.22] 

B.   Client Authorization or Release of Information.  Other uses and disclosures of protected health information not covered by this Notice or the laws that apply to us will be made only with your written permission, including (i) most uses and disclosures of psychotherapy notes; (ii) most uses and disclosures of your protected health information for marketing purposes; and (iii) disclosures that constitute the sale of your protected health information.  If you provide us permission to use or disclose information about you, you may revoke that permission, in writing, at any time.  If you revoke your permission, we will no longer use or disclose your protected health information for the reasons covered by your written authorization.  You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.

II. YOUR RIGHTS AS A CLIENT

A.  Access to Protected Health Information.  You have the right to inspect and obtain a copy of the protected health information MHP has regarding you, in the designated record set. There are some limitations to this right, which will be provided to you at the time of your request, if any such limitation applies.  To make a request, ask MHP staff for the appropriate request form. 

B.  Amendment of Your Record. You have the right to request that MHP amend your protected health information.  MHP is not required to amend the record if it is determined that the record is accurate and complete.  There are other exceptions, which will be provided to you at the time of your request, if relevant, along with the appeal process available to you.  To make a request, ask MHP staff for the appropriate request form. 

C.  Accounting of Disclosures.  You have the right to receive an accounting of certain disclosures MHP has made regarding your protected health information in the six (6) years immediately preceding your request.  However, that accounting does not include disclosures that were made for the purpose of treatment, payment, or health care operations.  In addition, the accounting does not include disclosures made to you or disclosures made pursuant to a signed Authorization.  There are other exceptions that will be provided to you, should you request an accounting.  To make a request, ask MHP staff for the appropriate request form.   

D.  Additional Restrictions.  You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment or health care operations.  You also have the right to request a limit on the protected health information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend.  We are not required to agree to your request, unless your request is that we not disclose information to a health plan for payment or health care operations activities when you have paid for the services that are the subject of the information out-of-pocket in full.  If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.  To make a request, MHP staff for the appropriate request form. 

E.  Alternative Means of Receiving Confidential Communications.  You have the right to request that you receive communications of protected health information from MHP by alternative means or at alternative locations. For example, if you do not want MHP to mail bills or other materials to your home, you can request that this information be sent to another address. There are limitations to the granting of such requests, which will be provided to you at the time of the request process. To make a request, MHP staff for the appropriate request form.    

F.  Copy of this Notice.  You have a right to obtain a paper copy of this Notice upon request at any time, even if you have agreed to receive this Notice electronically.

III. ADDITIONAL INFORMATION

A.  Privacy Laws.  MHP is required by State and Federal law to maintain the privacy of protected health information.  In addition, MHP is required by law to provide clients with notice of its legal duties and privacy practices with respect to protected health information.  That is the purpose of this Notice.

B.  Terms of the Notice and Changes to the Notice. MHP is required to abide by the terms of this Notice, or any amended Notice that may follow. MHP reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all protected health information that it maintains.  When the Notice is revised, the revised Notice will be posted in MHP’s service delivery sites and will be available upon request.

C.  Breach Notification.  MHP is required to notify you following a breach of your protected health information that has not been secured in a certain manner.

D.  Complaints Regarding Privacy Rights.  If you believe MHP has violated your privacy rights, you have the right to complain to MHP management. To file your complaint, call the Mental Health Partners Privacy Officer at (303) 443-8500. You also have the right to complain to the Office for Civil Rights, U.S. Department of Health & Human Services, 999 18th Street, Suite 417, Denver, CO 80202, (303) 844-2024; (303) 844-3439 (TDD), (303) 844-2025 FAX. It is the policy of MHP that there will be no retaliation for your filing of such complaints.

E.  Additional Information.  If you desire additional information about your privacy rights at MHP, please call the Client and Family Advocate at Mental Health Partners at (303) 443-8500.

F.  Effective Date.  This Notice is effective April 14, 2003, and revised as of June 15, 2016.